Lesson+2+The+Problem

The main issues within the MARTA system is the acquiring and implementation of their grievance system. Managers for MARTA do not properly train there employees as well as documenting their injuries. Employees are not properly looked out for or their complaints being taken serious. Employees get injured and even killed while on the job for improper training and the managers not listening or taking the employee's serious on their complaints. The grievance claims that the employees would file would get lost or never get responded to. Many claims took a long time to file or process. Some of these issues are do to the managers not taking the employees serious or caring what they say. Another issue is the training of the employees on the filing of the grievance system. With the grievance system, employees will have to input all information into a computer system. Although this may same like an easy task but all of the mechanics and employees do not know how to work a computer. They do not use computers in their every day lives which can cause a big problem in them filing their grievances.