Lesson+3+The+Solutions+Identified

Implementing a new grievance system for MARTA has created a few complications. The electronic system can help in many ways but there are also issues associated with it. Training the mechanics and employees on the system will be very difficult as well as training the managers. The sending of the grievance cases to the President and managers can create a large issue. Making sure the MARTA company actually implements the system into the company. Ensuring the payment to the employees based on their grievance case is also an issue.

Solutions to issues:
 * Train all managers on new system
 * Have a time constraint on the grievance system
 * Hold all managers accountable for issues
 * Create a cap on the grievance accepted
 * Electronic email for every employee
 * Keep a log of all grievances filed

Another solution to the issues would be to implement an outside electrical grievance system. Having an outside company control all cases and incidents within the company.

Solutions to issues:


 * all incidents taken care of by an company that specialize in grievance systems
 * 24 hour support
 * customizable forms made just for MARTA
 * email notifications of reports
 * simple interface to be used for employees
 * time constraints placed on reports
 * MARTA does not have to monitor the system

Have an outside company come in and create the grievance system but not maintain the system. They can implement the system and train MARTA employees on how to use the system as well as training classes for employees to learn to teach the system.


 * cost efficient
 * grievance system installed from a company that specializes in the system
 * leaves maintenance to MARTA
 * MARTA can ensure employees are getting trained properly

 "ERL Electronic Report Line." //The Human Equation//. 2010. <  []>